Privacy Policy and Terms of Service


In this Privacy Policy and Terms of Service, 'us' 'we' or 'our' means authorised personnel at DNA NUTRITION GROUP PTY LTD 20 626 511 760 and ‘Program’ means the Metabolic Makeover Program. We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information. We are bound by the Australian Privacy Principles contained in the Privacy Act.


OUR HEALTH CARE PROVIDER

Elizabeth Forsyth, Australian Accredited Practicing Dietitian, 276400CX

Elizabeth Forsyth, an Australian Accredited Practicing Dietitian, Accredited Nutritionist, Accredited Sports Dietitian, Accredited Anthropometrist (level 1 ISAK) provider and director of DNA Nutrition Group PTY LTD, with over 20 years of experience in a clinical setting and private practice. Liz’s expertise and passion lies in helping clients reach their health goals, lose weight and gain confidence.


ETHICAL STANDARDS

As members in good standing with each of their respective colleges. Elizabeth Forsyth, Australian Accredited Practising Dietitian and director of The Metabolic Breakthrough Program and Ymke de Vries, Nutrition Assistant of DNA Nutrition Group abide by their codes of ethics and are accountable to each of their governing bodies for ethical and professional standards. You may ask to see these codes at any time. Should you feel that an ethical violation has occurred through which you have experienced some measure of harm, you have a right to register a complaint with the Community and Health Services Complaints Commissioner ph: 02 6205 2222.


RECORDS

Records, including medical records, are kept for each client and kept for a minimum of seven years from the date of last entry. When personal health information is no longer needed for any authorised use or disclosure under the legislation, according to the Privacy Act it will be destroyed or permanently de-identified. Your file contains any email correspondence we have exchanged during the program that is relevant to your treatment plan as well as your contact information. Your file also may contain any session or medical notes from private sessions or consultations we have together. This enables us to provide you with the best care possible. Information DNA Nutrition Group collects through our Program will be stored on secure Australian-based servers and secure software with password protection only accessible by authorised personnel.


You are welcome to review your file at any time. We require you to put this request in writing and we will respond within reasonable time. No records will be shared with any other parties without your signed permission on a ‘Consent for Release & Exchange of Information’ form. It is your choice whether information is released and you are not required to sign any consent if you are not comfortable with it.


CONFIDENTIALITY

Everything that is said via email or in the context of the conversations between service provider and client is kept confidential. There may be times consultations may be made with another therapist or health professional. This is similar to a physician getting a “second opinion” and can be very helpful in therapeutic treatment. If consultation does occur, identifying information such as your surname will not be disclosed.


There are a few exceptions to confidentiality which you should be aware of:

  1. When an individual gives written permission (signed release form) to have information from the counselling session communicated to another person


Personal health information can be denied in the following circumstances:

  1. Providing access  would pose a serious threat to the life or health of any individual

  2. Providing access would have an unreasonable impact on the privacy of other individuals

  3. The request for access is frivolous or vexatious

  4. Denying access is required by law


At times it may be suggested that I make contact with other professionals or family members in order to obtain information that will be helpful in your treatment. A signed ‘Consent for Release & Exchange of Information’ form is required and you have the right to refuse your signature. Should information be requested by anyone outside of my office, you will be notified. 


If it is not an emergency situation, then signed consent is required and the person/agency requesting the information will not receive it, or be informed you are attending sessions, until the proper signature is received from you. If it is an emergency situation you will be informed via telephone, email or in person, as soon as possible. An emergency situation would be an urgent police, medical or child protection situation. Should there be proceedings before the courts and your records are subpoenaed you will be notified as soon as possible.


YOUR RIGHTS

As a client you have the right:

1. To ask questions at any point in time regarding therapeutic or program procedures.

2. To terminate the program at any time; you may ask for a list of possible referral sources. (Please see our program refund policy)

3. To be informed of any information, decisions and actions that will affect you.

4. To ask about alternative procedures available for meeting your goals.

5. To review all documentation in your client file.

6. To complain to the Community and Health Services Complaints Commissioner Australia, if you are not satisfied with the Privacy Policy in place.


REFUND POLICY

We offer a one week free trial for you to try and see if this program is for you. After that week an automatic payment is made for the payment option of your choosing which includes a monthly installment for three consecutive months or a one time payment for the three months. 

We highly recommended to follow the whole course to adopt this lifestyle and achieve the desired results. You will have full access to all course material and for this reason we do not provide a refund once the first payment is made.


PROGRAM LENGTH AND FEES

The Metabolic Makeover Program is a three month course. Fees for this program are as a one time payment due in full OR three monthly payments. This includes full access to the program, consultation with an Australian Accredited Practicing Dietitian, Ultimate Low Carb Guide To Getting Started Ebook, learning videos, meal planning app EatLove access, full access to resource library and worksheets. Payment can be made via credit or debit card only via Stripe.


Informed Consent

By clicking below, I agree that I have read and understand the above information, and agree to the terms of therapy stated above. My Service Provider(s) has adequately answered any questions I have at this point in time (via email).


I understand I have the right to stop following the program at any time, and may ask for a list of referral sources. I understand that it is usually best for Service Providers and clients to make joint decisions about termination of treatment.


My signature indicates that I am giving my consent for Elizabeth Forsyth, Australian Accredited Practicing Dietitian and Ymke de Vries, Nutrition Assistant to counsel & support me in the Metabolic Makeover Program. I will make a copy of this for my records.